TFS - Canada's International School

JE PK Parents Guidelines 2019-2020

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Page 32 of 32

Escalation of Issues or Concerns: Where parents/guardians are not satisfied with the response or outcome of an issue or concern, they may escalate the issue or concern verbally or in writing to Head of School. Issues/concerns related to compliance with requirements set out in the Child Care and Early Years Act., 2014 and Ontario Regulation 137/15 must be reported to the Ministry of Education's Child Care Quality Assurance and Licensing Branch. Issues/concerns may also be reported to other relevant regulatory bodies (e.g. local public health department, police department, Ministry of Environment, Ministry of Labour, fire department, College of Early Childhood Educators, Ontario College of Teachers, College of Social Workers etc.) where appropriate. Contacts: Principal Toronto Campus: Mirna Hafez 416-484-6980 ext. 4280 Vice-Principal Toronto Campus: Delphine Vieira 416-484-6980 ext. 4355 Principal West Campus: Davy Marques 905-278-7243 Ministry of Education, Licensed Child Care Help Desk: 1-877-510-5333 or Toddler – PK Parents' Handbook Page 33 / 33

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