Escalation of Issues or Concerns: Where parents/guardians are not satisfied with the response or
outcome of an issue or concern, they may escalate the issue or concern verbally or in writing to the Head
of School.
Issues/concerns related to compliance with requirements set out in the Child Care and Early Years Act.,
2014 and Ontario Regulation 137/15 must be reported to the Ministry of Education's Child Care Quality
Assurance and Licensing Branch.
Issues/concerns may also be reported to other relevant regulatory bodies (e.g. local public health
department, police department, Ministry of Environment, Ministry of Labour, fire department, College of
Early Childhood Educators, Ontario College of Teachers, College of Social Workers etc.) where
appropriate.
Contacts:
Principal Toronto Campus: Mirna Hafez mhafez@tfs.ca 416-484-6980 ext. 4280
Vice-Principal Toronto Campus: Céline Lebel clebel@tfs.ca 416-484-6980 ext. 4355
Principal West Campus: Davy Marques dmarques@tfs.ca 905-278-7243 ext. 1227
Vice-Principal West Campus: Ulrik Bédos ubedos@tfs.ca 905-278-7243 ext. 1232
Ministry of Education, Licensed Child Care Help Desk: 1-877-510-5333 or childcare_ontario@ontario.ca
We look forward to
a great year together!