Discharge
In the unlikely event that your child will not be returning the following year, kindly inform the
branch's Principal and the Director of Enrolment Management, in writing, as soon as possible.
Please include the last day of attendance at TFS. In spring, you will be contacted for an exit
survey.
If you have any additional questions, please contact the Admissions Office at 416-484-6533, ext.
4247 or by email at admissions@tfs.ca.
Parent Issues and Concerns Policy and Procedures
In accordance with the Child Care Early Years Act (CCEYA), as of September 1, 2017, under the
authority of Ontario Regulation 137/15, s. 45.1
Purpose
The purpose of this policy is to provide a transparent process for parents/guardians and TFS
staff to use when parents/guardians bring forward issues/concerns.
Policy
General
Parents/guardians are encouraged to take an active role at TFS and regularly discuss what their
child(ren) are experiencing with our staff. As supported by our program statement, we support
positive and responsive interactions among the children, parents/guardians, child care
providers and staff, and foster the engagement of and ongoing communication with
parents/guardians about the program and their children. Our staff is available to engage
parents/guardians in conversations and support a positive experience during every interaction.
All issues and concerns raised by parents/guardians are taken seriously by our staff and will be
addressed. Every effort will be made to address and resolve issues and concerns to the
satisfaction of all parties and as quickly as possible.
Issues/concerns may be brought forward verbally or in writing to the Principal and/or
Vice-Principal. Responses and outcomes will be provided. The level of detail provided to the
parent/guardian will respect and maintain the confidentiality of all parties involved.
