An initial response to an issue or concern will be provided to parents/guardians within 48
hours. The person who raised the issue/concern will be kept informed throughout the
resolution process.
Investigations of issues and concerns will be fair, impartial and respectful to parties involved.
Confidentiality
Every issue and concern will be treated confidentially and every effort will be made to protect
the privacy of parents/guardians, children, staff, students and volunteers, except when
information must be disclosed for legal reasons (e.g. to the Ministry of Education, College of
Early Childhood Educators, law enforcement authorities or a Children's Aid Society).
Conduct
TFS maintains high standards for positive interaction, communication and role-modeling for
children. Harassment and discrimination will therefore not be tolerated from any party.
If at any point a parent/guardian, and/or staff feels uncomfortable, threatened, abused or
belittled, they may immediately end the conversation and report the situation to the Principal
and/or Vice-Principal.
Concerns about the Suspected Abuse or Neglect of a child
Everyone, including members of the public and professionals who work closely with children, is
required by law to report suspected cases of child abuse or neglect.
If a parent/guardian expresses concern that a child is being abused or neglected, the parent will
be advised to contact the local Children's Aid Society (CAS) directly.
Persons who become aware of such concerns are also responsible for reporting this information
to CAS as per the "Duty to Report" requirement under the Child and Family Services Act.
For more information, visit
http://www.children.gov.on.ca/htdocs/English/childrensaid/reportingabuse/index.aspx
