Issue link: https://publications.tfs.ca/i/625756
Procedures Nature of Issue or Concern Steps for Parent and/or Guardian to Report Issue/Concern: Steps for Provider, Staff and/or Licensee in responding to issue/concern: Program-related E.g: schedule, toilet training, indoor/outdoor program, activities, menus, etc. Raise the issue or concern to: - the child care staff and Principal/Vice-Principal. - Address the issue/concern at the time it is raised; or - arrange for a meeting with the parent/guardian within one business day. Document the issues/concerns in detail. Documentation should include: - the date and time the issue/concern was received; - the name of the person who received the issue/concern; - the name of the person reporting the issue/concern; - the details of the issue/concern; and - any steps taken to resolve the issue/concern and/or information given to the parent/guardian regarding next steps or referral. Provide contact information for the appropriate person, if the person being notified is unable to address the matter. Ensure the investigation of the issue/concern is initiated by the appropriate party within two business days or as soon as reasonably possible thereafter. Document reasons for delays in writing. Provide a resolution or outcome to the parent(s)/guardian(s) who raised the issue/concern. General, child care- or operations-related E.g: fees, placement, etc. Raise the issue or concern to: - Principal/Vice-Principal. Provider-, staff-and/or licensee-related E.g: conduct of provider, office staff, etc. Raise the issue or concern to: - the individual directly or - Principal/Vice-Principal. All issues or concerns about the conduct of the provider or staff that puts a child's health, safety and well-being at risk should be reported to the Principal/Vice-Principal as soon as parents/guardians become aware of the situation. Related to other persons at the child care centre Raise the issue or concern to: - Principal/Vice-Principal All issues or concerns about the conduct of other persons on the premises that puts a child's health, safety and well-being at risk should be reported to the Principal/Vice-Principal as soon as parents/guardians become aware of the situation. Student- / volunteer-related Raise the issue or concern to: - the person responsible for supervising the volunteer or student or - Principal/Vice-Principal. Note: All issues or concerns about the conduct of students/volunteers that puts a child's health, safety and well-being at risk should be reported to the Principal/Vice-Principal as soon as parents/guardians become aware of the situation.