Issue link: https://publications.tfs.ca/i/1404593
Parent Issues and Concerns Policy and Procedures In accordance with the Child Care Early Years Act (CCEYA), as of September 1, 2017, under the authority of Ontario Regulation 137/15, s. 45.1 Purpose The purpose of this policy is to provide a transparent process for parents/guardians and TFS staff to use when parents/guardians bring forward issues/concerns. Policy General Parents/guardians are encouraged to take an active role at TFS and regularly discuss what their child(ren) are experiencing with our staff. As supported by our program statement, we support positive and responsive interactions among the children, parents/guardians, child care providers and staff, and foster the engagement of and ongoing communication with parents/guardians about the program and their children. Our staff is available to engage parents/guardians in conversations and support a positive experience during every interaction. All issues and concerns raised by parents/guardians are taken seriously by our staff and will be addressed. Every effort will be made to address and resolve issues and concerns to the satisfaction of all parties and as quickly as possible. Issues/concerns may be brought forward verbally or in writing to the Principal and/or Vice-Principal. Responses and outcomes will be provided. The level of detail provided to the parent/guardian will respect and maintain the confidentiality of all parties involved. An initial response to an issue or concern will be provided to parents/guardians within 48 hours. The person who raised the issue/concern will be kept informed throughout the resolution process. Investigations of issues and concerns will be fair, impartial and respectful to parties involved. Confidentiality Every issue and concern will be treated confidentially and every effort will be made to protect the privacy of parents/guardians, children, staff, students and volunteers, except when